Shipping policy
Thank you for shopping with Aoaome. This Shipping Policy explains our order processing times, shipping methods, estimated delivery times, shipping charges, tracking information, and other delivery-related information.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully completed.
Business days are Monday through Friday, excluding public holidays.
Order processing time is separate from shipping transit time.
Shipping Methods and Costs
Standard Shipping
Estimated shipping time: 9–15 business days
Shipping fee: $3.99
Express Shipping
Estimated shipping time: 6–7 business days
Shipping fee: $6.99
Free Standard Shipping
Free standard shipping is available for qualifying orders over $59.99.
The shipping methods, prices, and estimated delivery times available for your order will also be displayed during checkout.
Shipping Destinations
Aoaome ships to countries and regions that are available for selection on our website and during checkout.
Shipping availability, shipping costs, and estimated delivery times may vary depending on the destination.
If a country or region cannot be selected during checkout, Aoaome is currently unable to ship an order to that destination.
Estimated Delivery Time
Estimated delivery times are provided for reference and are not guaranteed delivery dates.
Delivery may occasionally be affected by carrier delays, customs processing, public holidays, severe weather, transportation disruptions, or inaccurate delivery information.
Order Tracking
When tracking information becomes available, customers may receive a shipping confirmation containing the applicable tracking details.
Please allow time for the carrier tracking system to update after an order has been dispatched.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping address, please contact support@aoaome.com as soon as possible.
Once an order has entered fulfillment or has been shipped, we may not be able to change the delivery address.
Additional shipping costs may apply if a package needs to be resent because an incorrect or incomplete shipping address was provided by the customer.
Lost or Missing Packages
If tracking information indicates a delivery problem or your package appears to be lost in transit, please contact our customer service team.
We may ask you to provide your order number and confirm your shipping information so that we can review the shipment status with the carrier.
Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, or other charges depending on the laws and regulations of the destination country or region.
Where these charges are not collected during checkout, they may be charged by the applicable customs authority or shipping carrier and may be the responsibility of the recipient.
Shipping Support
Email: support@aoaome.com
Phone: +852 6495 3254
Last updated: September 18, 2026