Refund policy
Aoaome wants customers to be satisfied with their purchases. Please review the following return and refund conditions before submitting a request.
30-Day Return Period
You may request a return within 30 calendar days after receiving your order.
Return requests submitted after the applicable return period may not be accepted unless otherwise required by applicable law.
Return Eligibility
To be eligible for a return, the product must be returned in substantially the same condition in which it was received.
Items should be unworn, unused, unwashed, unaltered, and returned with the original packaging and accessories where applicable.
Products showing signs of unreasonable use, damage caused after delivery, alteration, or missing components may not qualify for a refund.
How to Request a Return
Before returning an item, please contact our customer service team at support@aoaome.com.
Please include your order number, the email address used when placing the order, the item you wish to return, and the reason for your return request.
If your request relates to a damaged, defective, or incorrect item, please include clear photographs showing the issue.
Our customer service team will review your request and provide the applicable return instructions.
Return Address
Please do not automatically return products to the original shipping address or our business contact address.
After your return request has been reviewed and approved, our customer service team will provide the applicable return address and return instructions by email.
Returns sent to an unauthorized address or returned without prior communication may experience delays or may not be accepted.
Return Shipping Costs
If a return is caused by a confirmed product defect, damage during delivery, or an incorrect item sent by Aoaome, we will provide an appropriate solution and, where applicable, cover reasonable return shipping costs.
If a return is requested for reasons unrelated to a product defect or fulfillment error, including personal preference, style choice, or change of mind, the customer may be responsible for the applicable return shipping costs.
Return Shipment
If you are responsible for shipping a return, we recommend using a trackable shipping service and retaining your shipping receipt and tracking information until the return has been completed.
Refund Processing
After we receive and inspect an eligible returned item, we will notify you regarding the status of your refund.
Approved refunds are generally processed within 5 business days after inspection.
Refunds will normally be issued to the original payment method used for the order.
After a refund is issued, additional processing time may be required by your bank, card issuer, or payment provider before the funds appear in your account.
Damaged, Defective or Incorrect Items
Please inspect your order after delivery.
If an item arrives damaged, defective, or different from the item ordered, please contact support@aoaome.com as soon as reasonably possible.
Please provide your order number and clear photographs of the product and packaging where relevant so we can review the issue.
Non-Returnable Items
Final Sale or Clearance items may not be eligible for return unless otherwise required by applicable law.
Personalized or custom-made products may also be non-returnable unless they arrive damaged, defective, or incorrect.
Exchanges
If you would like to exchange an eligible product, please contact us before returning it.
Exchange availability depends on product inventory.
Consumer Rights
Nothing in this policy is intended to exclude or limit consumer rights that cannot lawfully be excluded under applicable consumer protection laws.
Contact Us
Email: support@aoaome.com
Phone: +852 6495 3254
Last Updated: September 18, 2026